We are hiring!
Gerry Wubbels Automotive are looking for a talented person for the Front of Office role for our busy workshop. Could that be you?
Skill and Experience
- An individual with Honest and friendly nature.
- Excellent time management skills and can prioritise tasks to meet deadlines.
- Customer focus at all times;
- An individual that is process oriented.
- Excellent communication skills
- Self-motivation and ability to work in a fast-paced team environment.
- Positive attitude and strong listening skills.
- Someone who is comfortable liaising with customers and mechanics.
- Strong critical thinking skills.
- Ability to multi-task
The successful applicant's responsibilities will include, but not limited to:
- Manage customer service enquiries via phone and in person, serving as the first point of contact with customers to promote quality customer service;
- Relate with customers to find out their exact needs;
- Create repair estimates, book in vehicles for service; order and check parts;
- Data entry, reconciliation of creditor statements etc.
- Arranging courtesy vehicles check in/out with customers.
- Arranging the collection and delivery of vehicles.
- Consistently liaise between the customer, the insurance company and the workshop, keeping the customer updated with progress and ensuring a smooth process from beginning to end;
- Prepare and present invoices to customers, including the processing of cash/credit transactions;
- Assist Admin Manager and Service Manager as necessary.
If this sounds like you, please send your resume and cover letter to [email protected]